Returns and Refunds are committed to providing braille signs that comply with both the Building Codes of Australia and also current AS 1428.1 specifications. We understand that the orders you request are very important and should be delivered to the recipient to your direct specifications. However, there may be occasions where you have concerns regarding your order meeting expectations. In these circumstances we suggest you contact  directly on 07 4157 7003 as soon as possible to discuss a favourable resolution to your concerns.
Any refunds for online or over the phone orders are credited back the original method on which the order was purchased.
Order Cancellations
If for any reason an order needs to be cancelled, please contact as soon as possible on 07 4157 7003.

Cancellations are subject to the following conditions:
• Orders which have left with our couriers cannot be cancelled..
• Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee.

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made  (eg. You have provided us with an incorrect address) a $14.95 redelivery fee may apply. If is in any way responsible for the redelivery this redelivery fee will not apply.

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